FAQs

There are three main criteria to consider – your business, your requirements with regard to product functionality and the delivery platform, i.e. locally installed, intranet or web.

If your product is to be installed on your computer you will receive installation and activation instructions by email. If your product is a web based service you will be emailed access instructions.

If your current licence has not expired when the new amendment is released you will automatically be entitled to use the new version of Hazcheck with the new amendment. You will be emailed instructions on how best to install the new version.

Start by reading the Read Me Introduction from the Hazcheck Online main menu. Click on the Help button on the toolbar to get help on using the system. A detailed User Manual is also available from the Main Menu. Also take a moment to read through the questions and answers on this page.

After you have logged onto the system for the first time, the recommended sequence of using the system is:-
1. Read the Help and other documentation as described above.
2. Select Manage my account from the Main Menu.
3. Check your remaining validation units and subscription expiry date
4. Select Change my password and change your temporary password to one that you can easily remember. Make sure you keep it safe.
5. Select Amend personal details and check your personal details. If anything is not correct, amend it and click Continue to update.
6. Select Set Hazcheck preferences and then Address Book. Use the New Entry button to add the email of all agents and carriers to whom you will be sending a Dangerous Goods Note from Hazcheck Online. See the User manual for a detailed explanation of each field.
7. Return to the Main Menu by clicking on the Main button on the toolbar.
8. Click on Enquiry and try searching on some UN Numbers and substance names. Click on the Help link to get further hints on searching.
9. Return to the Main Menu. Click on Process the load and try processing a load. Remember, a validation unit will be deducted each time you click on Validate.
10. When you get to the Dangerous Goods Note (Step 6), complete the relevant fields as required. Click on the REPORT button to preview and print or save the DGN report. Click on the EMAIL button to email the DGN report from the system. The DGN can be sent to your email address as well as to another recipient (e.g. an agent, shipping line etc.)

After using the system don’t forget to log off by clicking the Logoff button on the toolbar.

The temporary password that you are initially assigned is made up of random numbers. You should change it as quickly as possible to one that you can remember easily. Select Manage my account from the Main Menu and then use Change my password.

If your Hazcheck registration details (for example, address, email etc.) have changed since your initial registration, you must update them as soon as possible. Select Manage my account from the Main Menu and then use Amend personal details to check and update the details.

Select Manage my account from the Main Menu. The remaining validation units and subscription expiry dates will be shown on this page.

Validation units are required in order to use the Process the Load function of Hazcheck Online. You normally start with either 100 or 500 units depending on your chosen subscription level to the full system. A validation unit is used up each time a load is validated in Process the Load. Validation units are not deducted when using the Substance Enquiry or during any steps before or after each validation.

Yes. Select Manage my account from the Main Menu and then View usage summary. This will display your month by month validation usage over the last year.

Your Username and Password enable access to Hazcheck Online and deduction of units from your account for validation checks. It is your responsibility to keep your password confidential, as units cannot be refunded if wrongly used. If your account is shared, you continue to be responsible for account management.

Yes. Hazcheck Online has performed the validation check. You should modify the load (i.e. remove a conflicting item, or mark an item as being in limited quantities etc.) before submitting it again – see the validation result to identify the problem.

Select Manage my account from the Main Menu and then Top-up validations. You can either pay online by credit card for immediate top-up, or request an invoice. If requesting an invoice allow plenty of time for the payment to be made, since the validations are applied only after payment is received.

Select Manage my account from the Main Menu and then Renew my subscription. You can either pay online by credit card for immediate subscription renewal, or request an invoice. If requesting an invoice allow plenty of time for the payment to be made, since the subscription is renewed only after payment is received.

No. The remaining validation units will be carried forward to the new subscription

No. You can renew a subscription at any time during a subscription period. In fact, we recommend that you renew well in advance of the expiry date, especially if requesting an invoice, to make sure there is no interruption to the service. If you pay in advance your subscription will be renewed for 12 months from the subscription expiry date otherwise from the date of payment. Any remaining validation units will be carried forward to the new subscription.

You should regularly monitor the remaining validation units and subscription expiry by selecting Manage my account from the Main Menu. But we will also email you a reminder if the validation units become low or if the subscription expiry date is getting close.

The serial number is generated during installation and is unique to the computer on which Hazcheck Workstation is installed; it is displayed in the Activation window when you first start up the program. This serial number is required in order to obtain an when installation is on a machine with Windows 10, depending on your local settings you may need to run the application when entering the activation code. You can do that by right clicking and selecting ‘run as administrator’.

Please Note: If you obtain a 0000000 serial number, please try again by right-clicking on mouse and selecting ‘run as administrator’.

Summary: You will need to deactivate Hazcheck Workstation on the old computer first. You will need to obtain its deactivation code; this is needed in order to credit your Purchase Code with another activation for the new computer.
i) Start the Hazcheck Workstation program on the old computer and select the ‘Deactivate’ option from the ‘Help’ menu. When you click the confirm button a four-digit deactivation code will be displayed. Make a note of the deactivated serial number and its corresponding deactivation code.
ii) Go to the Hazcheck Workstation product page and click ‘Activate system’. Go to the ‘Activation History’ page and enter your purchase code. There will be a list of serial numbers at the bottom of the page. Click the ‘deactivate’ link related to the serial number you have deactivated, and enter the four-digit deactivation code. This will credit your Purchase Code with a new activation.
iii) Go to the Hazcheck Workstation product page, download the program onto the new computer and note the new serial number. Go to the ‘New Activation’ page from the product page and enter the purchase code. Enter the new serial number and click the Activate button. Paste the activation code into the new program.

Summary: You will need to deactivate Hazcheck Workstation on the old computer first. You will need to obtain its deactivation code so you can be given a replacement activation code for the new computer.
i) Start the Hazcheck Workstation program on the old computer and select the ‘Deactivate’ option from the ‘Help’ menu. When you click the confirm button a four-digit deactivation code will be displayed. Make a note of the deactivated serial number and its corresponding deactivation code.
ii) Contact support@hazcheck.com with your deactivation code.

Contact support@hazcheck.com quoting your Purchase Code and if possible, the serial number and activation code of the lost system.

During the last month of your licence term, Hazcheck Workstation will display a message at start up advising that it will expire in a number of days.

You can contact admin@hazcheck.com to renew your licence. Once the licence is renewed you can use your new Purchase Code to obtain a new activation code, extending the licence for the new term

Unlike previous versions, Hazcheck Workstation for Amendment 40-20 of the IMDG Code does not make use of a previous version’s activation code. A new activation code will be needed. Send an email with your new serial number to support@hazcheck.com

Yes. Hazcheck Workstation can be set up on a network with concurrent access restricted to a specific number of users. For more information please contact sales@hazcheck.com outlining your requirements and the number of concurrent users you need.

The serial number is generated during installation and is unique to the computer on which Hazcheck Professional is installed; it is displayed in the Activation window when you first start up the program. This serial number is required in order to obtain an activation code for this computer.

Please Note: If you obtain a 0000000 serial number, please try again by right-clicking on mouse and selecting ‘run as administrator’.

Summary: You will need to deactivate Hazcheck Professional on the old computer first. You will need to obtain its deactivation code; this is needed in order to credit your Purchase Code with another activation for the new computer.
i) Start the Hazcheck Professional program on the old computer and select the ‘Deactivate’ option from the ‘Help’ menu. When you click the confirm button a four-digit deactivation code will be displayed. Make a note of the deactivated serial number and its corresponding deactivation code.
ii) Go to the Hazcheck Professional product page and click ‘Activate system’. Go to the ‘Activation History’ page and enter your purchase code. There will be a list of serial numbers at the bottom of the page. Click the ‘deactivate’ link related to the serial number you have deactivated, and enter the four-digit deactivation code. This will credit your Purchase Code with a new activation.
iii) Go to the Hazcheck Professional product page, download the program onto the new computer and note the new serial number. Go to the ‘New Activation’ page from the product page and enter the purchase code. Enter the new serial number and click the Activate button. Paste the activation code into the new program

Contact support@hazcheck.com quoting your Purchase Code and if possible, the serial number and activation code of the lost system.

During the last month of your licence term, Hazcheck Professional will display a message at start up advising that it will expire in a number of days.

You can contact admin@hazcheck.com to renew your licence. Once the licence is renewed you can use your new Purchase Code to obtain a new activation code, extending the licence for the new term.

Unlike previous versions, Hazcheck Professional for Amendment 40-20 of the IMDG Code does not make use of a previous version’s activation code. A new activation code will be needed. Send an email with your new serial number to support@hazcheck.com

Yes. Hazcheck Professional can be set up on a network with concurrent access restricted to a specific number of users. For more information please contact sales@hazcheck.com outlining your requirements and the number of concurrent users you need.

Hazcheck Gateway requires specific site installation instructions and the files will be sent to your IT department.

Hazcheck Enterprise requires specific site installation instructions and the files will be sent to your IT department.

We will contact you before a new Amendment is released explaining the changes and new data that will impact on how you currently use the data. For example, if you have incorporated the data into your own application you will need to know if any data fields have increased in length so that you can update your software in time. Also we will inform you if you need to make adjustments to your application to accommodate new/different parameters or logic changes

We will contact you before a new Amendment is released explaining the changes and new data that will impact on how you currently use the data. For example, if you have incorporated the data into your own application you will need to know if any data fields have increased in length so that you can update your software in time. Also we will inform you if you need to make adjustments to your application to accommodate new/different parameters or logic changes

Please contact us

We will contact you before a new Amendment is released explaining the changes and new data that will impact on how you currently use the data. For example, if you have incorporated the data into your own application you will need to know if any data fields have increased in length so that you can update your software in time. Also we will inform you if you need to make adjustments to your application to accommodate new/different parameters or logic changes.

Please contact us.

Please contact us

We are always interested in feedback regarding our products. If you have any additional functionality that you would like adding to our app please contact us.

There are several levels of training – multimodal general awareness, function specific, advanced and refresher. You should take the course that is most closely related to the role that you carry out in your organisation. See the ‘training recommendations guide’ on the IMDG Code e-learning page for further information.

The administrator function is ideal for companies with larger numbers of students to be trained. It provides full administrator management of courses taken at any location for regional or global training programmes. It allows management of active courses, including course configuration for job functions, setting pass marks and timeframes for completion and progress monitoring. Company-specific training elements can also be incorporated.

All our courses are on the Hazcheck Learn platform.  Once you have been allocated a course you will be sent an email direct from the Hazcheck Learn system advising about registration and access.  There will be a link in the email.  In case you cannot find your email you can access it here: https://learn.hazcheck.com/login/index.php

There are no specific recurrent training requirements within the IMDG Code regarding the frequency of training but the Code in 1.3.1.1 states that training ‘shall be periodically supplemented with refresher training to take account of changes in regulations and practice’.

Some countries have defined training periods in their national legislation e.g. under US regulations (49 CFR) anyone involved in transporting dangerous goods by sea must be trained every three years; many others have not yet addressed the issue.

Many companies and organisations require update and/or refresher training with every Amendment; this ensures staff are made aware of the changes and the potential impact on transport operations.

It is up to you as an individual or company to determine the required frequency for training and the level at which this training must be provided.

NCB Hazcheck offer a refresher course which provides an awareness of the IMDG Code’s provisions and outlines the main changes in the latest Amendment update in every new Amendment.

The 49 CFR module is an extra configuration which can be taken in addition to any of the other course configurations. This module provides information on the additional requirements of 49 CFR when shipping to and from the United States under the IMDG Code provisions. The elements in this module focus on:
– Providing an introduction and overview of the 49 CFR regulation
– General conditions for the use of the IMDG Code when shipping to or from the United States
– Requirements for specific materials and packages when shipping to or from the United States
– Additional requirements when using the IMDG Code when shipping to or from the United States

Hazcheck IMDG for Intranet has been designed for organisations and companies who want to provide controlled access for their employees who may be widely dispersed across multiple locations. Hazcheck IMDG for Intranet is installed and activated on  one of the organization’s servers and accessed by any user connected to that server. The total number of users with access at any one time is limited to the number of concurrent users purchased.

The licence term is for the current Amendment. You will be contacted towards the end of the term so that it can be renewed without any interruption of service. Please note: access is withdrawn when the current licence terminates unless renewed. Licence terms and conditions (available on the server) must be read and accepted in order to complete installation.

The IMDG Code is based on a two year amendment cycle. During a transition year, both the amendment currently in force and the new amendment may be used, subject to adoption by your national government. Therefore during a transition year you will be able to download and activate both the amendment currently in force and the new amendment. You can choose when to give your users access to the new amendment and when to remove access to the old amendment.

During the non-transition years you will download and activate the amendment currently in force.

Please contact us and we will help.

Please contact us and we will help.

Please contact us

Please contact us and we will assist you.